Class 04
Automate customer inquiries with AI
Someone asks about your work, and whether they hear back depends on you seeing the message.
You leave with
Every new message gets a reply written for you, the details saved, and a reminder to chase.
What we work on
- A message that arrives while you are with someone
- The same quote or reply you retype every single time
- The chase-up that decides whether you get the job
The two hours
Minute by minute.
Nobody talks at you for two hours. Here is where every minute goes.
You list every place a stranger can reach you, and how you currently find out. Then count last month by channel and by hour.
Before any wiring: WhatsApp greeting and away message, Meta Instant Reply, a Gmail template. Each with an honest holding message you write yourself.
We point your form and your inquiry emails into a single workflow, and prove a new message reliably wakes it up.
The longest block. Your five past replies teach it your tone. The output goes to a draft in your inbox. It does not send.
Name, contact, what they want and when, into one row of a sheet. A calendar reminder for the next business day.
We send it spam. We send the same person twice. We read a draft aloud and wince. Then we fix all three.
One page: what it does, what to check weekly, and how to switch it off in ten seconds.
This is for you if
- The physical therapist whose form emails sit unread under appointment confirmations, because she is with a patient for fifty minutes at a time.
- The photographer whose inquiries land in Instagram message requests, found on Sunday night, sometimes three weeks late.
- The bookkeeper whose missed calls leave no name and no message, so she only learns she lost the work when nobody rings back.
It is not for you if
- You do not want a machine touching customer messages. Therapists, lawyers and anyone handling grief often decide this correctly.
- You get more than about fifty inquiries a day. At that volume you need a shared inbox with assignment and reporting, not this.
Bring this with you
- Five real inquiries you have already replied to. These teach the machine your voice, and nothing else can.
- A list of every place a stranger can reach you — form, email, WhatsApp, Instagram, phone.
- Last month's inquiry count, roughly, by channel. You will find out which one leaks most.
Have these open
- Gmail or Outlook, with the password. This is where the drafts get written.
- A Google account with Sheets and Calendar. Details get saved, reminders get set.
- A free Zapier or Make account, and the login for whatever runs your website form.
One seat
$199 after September 12
Live, 25 people maximum. Full refund any time before it starts.
All four classes
Cheaper than four single seats, taken in any order.
Private session
Just you and Uvin, on your own files, with nobody watching.
Questions
About this class.
Will it message customers without me seeing first?
No. It writes a draft and stops. You read every word before anyone receives it. The only exception is the holding reply you write yourself and approve once.
Can it reply to Instagram DMs on its own?
Partly, and better you hear it now. Meta's free Instant Reply sends a holding message. But no general automation tool can trigger from an incoming DM, so the drafted reply needs one paste from you. If Instagram is your main channel we set up a partner tool instead.
I use Outlook, not Gmail.
Same triggers and draft actions exist for Outlook. All of this runs in a browser, so your computer does not matter. Say so when you book and your version of the steps is ready.
What does it cost to run each month?
We build on free tiers in class and look at the live pricing pages together rather than quote a number here. Costs that do apply: your automation plan past its free runs, a few cents per drafted reply, and WhatsApp template messages if you use them.
Does this replace my booking system?
No, and it should not. Your booking system handles people who already decided. This handles people still deciding. We wire them together so the draft carries your real booking link.
Not sure it is the right one
Describe your week instead.
Tell me the job you repeat and I will say which class fits, or that none of them do.